Floada Answer — Terms of Service

Last updated: October 12, 2026

These terms are an agreement between you and 684375 N.B. Inc., doing business as Floada ("we", "us"), New Brunswick, Canada. By creating an account or using Floada Answer you agree to them.

1. The service

Floada Answer gives your AI agent a phone number. It can make and answer calls and texts on your behalf, follow your instructions, and report back to you and your connected AI.

Callers can reach you or your team, depending on your pack, by pressing 0 or by being transferred to a number you choose. Your phone carrier's usual rates apply to calls you receive this way.

2. Not an emergency service

Floada Answer is not an emergency service. Your agent cannot call 911 or any emergency number, cannot pass on emergency information, and may not answer, understand or act on an urgent request in time. In an emergency, call 911 from your own phone. Never rely on Floada Answer for anything where a delay or mistake could put someone's health or safety at risk.

3. Your account

You must be 18 or older and give accurate information. You are responsible for your account, for anything done through it — including by any AI agent you connect — and for keeping your access keys private.

4. Acceptable use

You agree not to use Floada Answer to:

• make unsolicited marketing, robocalls or bulk messages;
• call or text anyone you don't have a legitimate reason to contact, or any number where the law requires their consent and you don't have it — you are responsible for every number you add to your contacts;
• harass, threaten, deceive or impersonate anyone, or commit fraud;
• break any law, including telemarketing, consumer-protection, privacy and call-recording laws;
• use Floada Answer to collect, store or pass on health, legal or financial information as part of a regulated practice (for example a clinic, pharmacy, law office or financial adviser) unless we have agreed to it in writing;
• use your agent to give or take payment card numbers, bank details or passwords — your agent will not do this on calls or texts; arrange payment another way.

You are responsible for the instructions you give your agent. You are responsible for making sure your use follows the laws where you and the people you contact are located, including laws on calling, texting, consent and recording.

Telling people they're talking to an AI. By default, when your agent calls someone other than you, it says in its first sentence that it is an AI assistant calling on your behalf. You can turn off the "AI assistant" wording in your portal. If you do, you confirm that this is allowed where you and the people you call are located, and you accept responsibility for that choice. Your agent will still say it is calling on your behalf, and will always confirm it is an AI if asked.

We may suspend or close accounts that break these rules, at our discretion and without advance notice.

5. Plans, billing and cancellation

• Plans are billed monthly in the currency shown at checkout, in advance, and renew automatically until you cancel your plan or delete your account. Applicable taxes are added.
• Each plan includes a monthly allowance of call minutes and texts. Unused allowance does not carry over. Top-ups are available; any automatic top-up you turn on is charged to your saved card.
• No refunds. When you delete your account, your plan stops renewing and your line keeps working until the end of the paid period. Until then you can restore your account from your portal. On that date your number is released, your data is erased, and any unused minutes, texts or top-ups are forfeited.
• We may change our prices. If the price of your current plan changes, we will give you at least 30 days' notice before it applies to you.

6. Your phone number

Your number is provided to you for use with the service and is released when your account is deleted. We cannot guarantee you can keep or transfer a specific number.

7. Your content

You keep ownership of your content (instructions, notes, contacts and call content). You give us permission to process it only to provide the service, as described in our Privacy Policy.

8. Service changes and availability

We work to keep Floada Answer running but do not guarantee uninterrupted or error-free service. We may change or discontinue features. We may suspend service for maintenance, security or misuse.

9. Disclaimers and limitation of liability

Floada Answer is an automated AI service. It can mishear, misunderstand, say the wrong thing or fail to complete a call, and it does not give professional advice. It is not a substitute for a doctor, pharmacist, lawyer, accountant or other professional, and nothing it says on a call is medical, legal or financial advice. Check important results yourself, and do not rely on it for emergencies or for medical, legal or financial decisions.

The service is provided "as is". To the extent permitted by law, we are not responsible for the results of calls or messages made through the service, or for indirect or consequential losses — including missed or incorrect appointments, orders or bookings, lost business or lost profits. Our total liability for any claim is limited to the base subscription fee you paid for the month in which the claim arose, not including top-ups.

Nothing in these terms limits rights you have under consumer-protection laws that cannot be waived.

10. Indemnity

You agree to cover our costs, including reasonable legal fees, if a claim is brought against us because of how you used the service or the instructions you gave your agent.

11. Suspension and termination

We may suspend your account immediately, without notice, while we investigate suspected misuse, fraud, a security risk or non-payment. If we find no problem, we will restore it. We may close your account for breach of these terms or non-payment. You can delete your account at any time from your portal.

12. Governing law

These terms are governed by the laws of New Brunswick and the federal laws of Canada that apply there, and disputes will be heard in the courts of New Brunswick, except where your local law gives you the right to bring a claim where you live.

13. Changes

We may update these terms. We will post the new version and, for significant changes, notify you by email. Continuing to use the service after a change means you accept it.

Contact

684375 N.B. Inc. (Floada) — New Brunswick, Canada — answer@floada.ca